Refund Eligibility & Cancellation
At Anne Michaelsen Design, we pride ourselves on delivering exceptional service and thoughtfully crafted design solutions for each of our clients. Our team is dedicated to ensuring a seamless experience from concept to completion. We understand the importance of clear communication and meticulous attention to detail, and we strive to exceed expectations in every aspect of our work. In the rare instance that issues arise, our refund and cancellation policies are designed to provide transparency and fairness, ensuring that all parties are treated with respect and professionalism.
1. Refunds are available under the following conditions:
Project cancellation is made within 24 hours of signing the agreement.
Clients may cancel the project by providing written notice. Please note that cancellation fees may apply based on the work already completed.
2. Non-Refundable Deposits:
Consultation fees and fees for design concept development are non-refundable.
Deposits for agreed-upon products or materials are non-refundable.
Final payments, once submitted, are also non-refundable.
3. Timeframe for Refund Requests:
Refund requests must be submitted within 5 days of the qualifying event or circumstance.
4. Refund Eligibility for Third-Party Services:
Refunds may apply to fees for incomplete or unsatisfactory services.
Products and third-party services are not eligible for refunds.
5. Communication of Concerns:
Clients must notify us of any concerns or issues leading to a refund request by contacting Anne at anne@annemichaelsendesign.com.
Refund requests will be processed within 14 days once all required documentation is received.
6. Documentation Requirements:
Clients must provide sufficient documentation to support their refund request. This may include photos, written descriptions, or any other relevant evidence.
7. Policy Modifications:
Anne Michaelsen Design, Inc. reserves the right to modify this refund policy. Clients will be notified in advance of any changes.